Business Process Re-engineering (BPR) is a revision of management strategies and process at all organizational levels to improve performance and customer satisfaction while reducing costs. BPR can focus on the entire organization or just one process. It helps organizations rethink how they do their work and how they view the ultimate process outputs to improve customer service. BPR typically involves one or more of these functions: business needs analysis, IT infrastructure analysis, change management for the organization and individuals, and continuous improvement to maintain and improve the effects of re-engineering.
DKW is acutely aware of the value of customer satisfaction. Developing processes that are customer focused is one of our specialties. From mailroom operations to Enterprise Applications development and maintenance, DKW has made some process improvements that increase efficiency and other improvements that are saving our customers millions.